Thursday, 16 March 2017 16:30

New for the 518 Area Code: 10-Digit Dialing System Kicks Off Saturday

New for the 518 Area Code: 10-Digit Dialing System Kicks Off Saturday

Your fingers will have to start walking a little bit longer.  

Beginning on Saturday, March 18, residential, business and wireless customers within the existing 518 area code can begin the practice of using a new 10-digit dialing system. The new system, which becomes fully effective Aug. 19, requires callers add a 518 prefix to existing 7-digit local telephone numbers.  

The state Public Service Commission announced Saturday’s implementation of the start of “permissive 10-digit dialing” (518 or 838 plus the 7-digit local telephone number) as a way of preparing for the introduction of the new 838 area code.

Last September, the Commission approved a new area code to be added to the current 518 area code region to ensure a continuing supply of telephone numbers. The 518 region serves all or part of the 17 counties in eastern upstate New York, including Saratoga, Albany, Rensselaer, Schenectady, and Warren and Washington counties.

The new 838 area code will be “overlaid” or superimposed over the same geographic area as the 518 area code. Current telephone numbers, including current area code, will not change. However, all calls within the 518/838 area must be programmed to dial using 10-digit phone numbers.

As an intermediate step in the implementation of the new area code, the permissive dialing phase allows customers to dial either 7-digits or 10-digits (area code plus 7-digit local telephone number) on calls within the 518 area code; calls to other area codes must still be dialed as 1+ ten digits. The permissive dialing period will end on Aug. 19, at which time callers will be required to dial 10-digits (area code plus 7-digit local telephone number).

Beginning Sept. 19, customers in the 518 area code region requesting new service, an additional line, or a move in the location of their service, may be assigned a number in the new 838 area code.

The price of a call, and the price of other telephone services, will not change due to the new overlay area code. Calls to reach 911 Emergency Service will remain three digits, and existing 211, 311, 411, 511, 611, 711 or 811 services will remain three-digit dial numbers.

The Commission recommends that customers identify their telephone number as a 10-digit number (area code + 7-digit local telephone number) when giving the number to friends, family members, business associates and others.

Customers should also ensure that all services, automatic dialing equipment, applications, software, or other types of equipment recognize the new 838 area code as a valid area code. These include life safety systems, fax machines, Internet dial-up numbers, alarm and security systems, gates, speed dialers, mobile phone contact lists, call forwarding settings, voicemail services, and similar functions. Business stationery, advertising materials, personal checks, and personal or pet ID tags should also include the area code.

 

 

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