BankWise Technology Introduces Customer Verify: A Fast, Secure, and Affordable Solution for Real-Time Customer Authentication

SARATOGA SPRINGS —BankWise Technology™ has launched Customer Verify, a real-time customer authentication solution for banks and credit unions looking to enhance their customer authentication procedures. It is an advanced and secure system that offers financial institutions a more reliable alternative to traditional methods of customer verification, such as DOB or SSN.

Customer Verify is a standalone module within the Happy Banker® ecosystem that offers a simple, affordable, real-time tool to authenticate customers just before a transaction, change of address, or other uses that the bank may have. It is used when the customer is at a branch, on the phone, or via chat.

Most banks already have a verified phone number on file. With Customer Verify, a CSR can authenticate the customer via SMS text or voice call.  It sends a random, time-sensitive, numeric code to the customer’s phone number which the customer confirms with the CSR to complete the transaction.

Customer Verify benefits include real-time authentication, reduced fraud, easy deployment, and an improved customer experience.

Sergei Morgoslepov, Co- President and Chief Technology Officer of BankWise Technology, emphasized that Customer Verify is specifically designed as a customer authentication tool that works in real-time without requiring any additional hardware or software on the customer side.

The tool is particularly useful for banks that already have a verified phone number on file and want to authenticate their customers prior to a transaction or for banks to use as a routine best practice.