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200,000 Books: Lyrical Ballad Has A Lot of Stories To Tell

Congressman Paul Tonko visits Lyrical Ballad bookstore on Phila Street in Saratoga Springs on Nov. 21, 2022, in support of Small Business Saturday. Photo by Thomas Dimopoulos.

SARATOGA SPRINGS — Fifty-one years running and a collection of 200,000 books stand to greet those who who journey to Lyrical Ballad bookstore on Phila Street. 

Here, what begins with the first step of an innocent stroll leads to a sequence of new encounters, one room into another, deep and deeper still. Innumerable entryways sink into a labyrinth of characters and events. Things to be learned. Dreams to be launched. It is everything the mind can conjure and a few it never before imagined. 

Here is where Congressman Paul Tonko chose to visit this week during a multi-county regional tour to highlight and promote the upcoming Small Business Saturday events this weekend. 

“I think of small businesses as the economic engine of our economy,” Tonko said. 

“They have a vibrant offering and (provide) an opportunity for the community. Their economic impact is three times greater than that of our chain stores, so we have to be very sensitive to their needs and concerns,”  said the congressman while standing framed by rows of leatherbound editions boasting the writings of Henry James, Gustave Flaubert, Balzac, Chekhov, and Thackeray. 

“Many small businesses struggled through COVID, and so I also want to hear if they participated in any of the COVID programming, how that worked. We came through a once-in-a-century public health crisis and economic crisis, (which) caused a global inflation. We just want to make sure everybody is strong and steady as we move forward so that they can contribute to the whole economic picture.”

Small Business Saturday – Saturday, Nov. 26, 2022 – is promoted as a day to celebrate and support small businesses and all they do for their communities. It was initially created in 2010 by American Express on the Saturday after Thanksgiving to encourage people to Shop Small and bring more holiday shopping to small businesses. In 2011, the Senate unanimously passed a resolution in support of the day.

Lyrical Ballad bookstore was founded by John DeMarco in September 1971. He  died in 2019 and two years later DeMarco’s wife Janice sold the bookshop to Charlie Israel and Jason Zerrillo – the latter of whom worked at the shop for more than decade. 

“We bought the business because we love the business, and so we don’t want to change it too dramatically “ said Israel, who grew up across the street from Congress Park and remembers spending his allowance money at the shop when he was a kid. 

“I don’t want to change this place. It’s part of what makes Saratoga special. You know, I talk to people who are in their 60s now who tell us they used to come here when they went to Skidmore,” he said. 

“It’s been a part of the community for a long time and was an anchor when it took a little bit of vision to invest in downtown Saratoga. John (DeMarco) and a few other visionary business people took that on, and that brought Saratoga back from the brink, and I’m eternally grateful to him for that,” said Israel, adding that the notion of the electronic age displacing physical media such as books, has been exaggerated. 

“The question hanging in the air is: how is the digital age affecting businesses such as ours? And the answer is: Not as much as you’d think,” Israel said. “We’ve been here 50 years we fully intend to be here for another 50.”

“I like the personalized impact that small business brings. You know, you walk in and you see Charles, or you see Jay – there’s a relationship that develops. And those relationships are important. It builds community,” said Tonko, who couldn’t see his way out of the bookshop without making a handful of purchases – a two-volume set about the Civil War and a book about horse racing, among them. 

“We want to bring an awareness of the importance of small businesses and learn what we can do to further sustain them, and enable them to grow,” he said. 

Shots Fired: Altercation Spills Onto Broadway


Video capture from city camera at 3:03 a.m. on Sunday, Nov. 20, 2022 depicting officers on the west side of Broadway near Caroline Street tending to scene of weekend shooting. Snapshot of a 2-minute video officially released by the city on Nov. 20. A 26-second video from an officer’s body cam was also released.

SARATOGA SPRINGS — An early Sunday morning altercation turned into an exchange of gunfire that spilled onto Broadway and ultimately resulted in approximately 20 shots being fired. 

The 3 a.m. incident believed to have begun as a verbal dispute at a bar on Caroline Street between an off-duty Sheriff’s Deputy from Vermont and “a group of individuals from the Utica area,” Public Safety Commissioner Jim Montagnino said, accelerated as the altercation moved west to Broadway with approximately 8 shots being fired. City police officers responding to the incident fired approximately 11 shots after the off-duty deputy allegedly ignored calls to drop his weapon. The incident marks the first discharge of a weapon in the line of duty by a Saratoga Springs officer in more than a quarter-century. 

During the initial dispute, the Vermont deputy was physically attacked by at least three people, Montagnino said, during a press conference staged at City Hall Sunday, less than 12 hours after the incident had occurred.  

The Vermont man gathered himself at some point during the attack and by “apparently by moving his jacket back, showed the other individuals that he was armed. One of the other individuals then draws a handgun, points it in the direction of the deputy and then apparently begins to fire,” Montagnino said. 

Officers responded to the scene. 

“What they see is the Vermont sheriff’s deputy, standing on the sidewalk, his gun leveled and moving from side-to-side pointing the gun,” the commissioner said.  “The officers repeatedly, loudly direct the deputy, “Drop the gun, get on the ground,’ again, again and again. By my count there are at least eight separate clear unequivocal demands to put the gun down and get on the ground. They are all ignored.” 

Three city officers fired a total of approximately 11 shots.  The Vermont man suffered a number of wounds. A woman believed to be the Vermont man’s girlfriend was “nicked by one of the bullets in her upper arm.”  The man is reportedly in stable condition at Albany Med. 

The Vermont man, Vito Caselnova IV, is a Rutland County deputy who has been on the force since April 2019, first reported by WNYT NewsChannel 13.  A native of Glens Falls, he graduated from Glens Falls High School in 2016 and school at The College of Saint Rose.

“None of our officers were harmed.  That’s something we can all certainly be happy about,” said Mayor Ron Kim. 

State police are conducting an investigation into the incident and Broadway was closed from Lake Avenue to Division Street for the majority of the day on Sunday. 

“This is the first time in 26 years a (city) officer has discharged a firearm in the line of duty,” Montagnino said. There have been no immediate arrests made in connection with the incident.

Election 2022: Saratoga County vs. NY State- Comparison and Analysis 

Republican N.Y. State Sen. James Tedisco, elected to 44th Senate District. Photo provided.

SARATOGA SPRINGS — Despite a changing electorate, an increase in population, and a redrawing of district boundaries, Saratoga voters this week elected to largely maintain the present state of affairs when choosing their political leaders. 

Congressman Paul Tonko, Assemblypersons Mary Beth Walsh and Carrie Woerner, and county district attorney Karen Heggen were each reelected to new terms, and when it came to selecting a state senator for the new all-encompassing county district, it was the familiar name of James Tedisco which Saratoga voters chose.      

There were, however, major diversions in some key races among Saratoga County voters when compared to the selections of the majority in the rest of the state. 

There are approximately 173,500 registered voters in Saratoga County, according to the NYS Board of Elections most recent report of Nov. 1.  Approximately 36% are registered Republicans, 29.6% registered Democrats, 27.2% are independent of any party, and the remaining 7.2% are comprised of registered third-party voters. 

In these midterm elections, nearly 100,000 Saratoga voters cast their ballots countywide, representing over 56% of Saratoga County’s 173,500 active registered voters.   

NY Senate District 44 

More than 120,000 votes were counted, nearly 100,000 of them from Saratoga County in the newly redrawn 44th Senate District, which includes all of Saratoga County and part of Schenectady.    

Republican James Tedisco emerged victorious securing 56% of the vote, compared to the 42% garnered by Democrat Michelle Ostrelich. 

Ostrelich joined other party members Tuesday evening at The Inn at Saratoga on Broadway, where Democrats had gathered. Post-election, Ostrelich said she will continue to serve in her current capacity as a Schenectady County Legislator.

Tedisco meanwhile joined fellow county Republicans on Election Night at Vapor. The club is flanked by a this-century-constructed gambling facility with video lottery terminals and more than 1,000 slots, and a near century old harness racing track where sulky drivers are pulled across the half-mile dirt oval by horses eleven months of the year.   

Tedisco was first elected to represent the 49th State Senate District – which includes parts of Saratoga, in 2016, and previously served in the New York State Assembly from 1983-2016.  Tedisco, who represented the 49th district, decided to run in District 44 after the state’s redistricting process took shape earlier this year. The move drew criticism from Sen. Daphne Jordan of the 43rd district, who contended she had the rightful geographic claim to the new district, according to WAMC. Jordan subsequently announced she would not actively run.

House of Representatives

Once every decade, geographic boundaries regarding candidate representation are redrawn. Earlier this year, congressional redistricting placed all of Saratoga County into District 20, alongside Albany and Schenectady counties, and parts of Rensselaer. 

In CD 20, Democrat incumbent Paul Tonko beat Republican challenger Elizabeth Joy 54% to 45%, with a victorious district-wide margin of approximately 27,000 votes. It is a contest the two candidates had staged previously; in 2020, Tonko defeated Joy by a near 20-point margin of victory.  

Tonko was victorious among voters in Albany, Schenectady and Rensselaer. Saratoga voters favored Joy 53% to 47%, a difference of just over 6,000 votes. Republican incumbent Congresswoman Elise Stefanik had represented a portion of Saratoga in previous elections. The newly redrawn Congressional District 21 covers areas east, west and north of CD 20 where Stefanik defeated Democrat challenger Matt Castelli by a near 20-point margin of victory.  

Republican Walsh, Democrat Woerner Re-Elected to NY Assembly

Areas of Saratoga County are represented as NY Assembly District 112 and NY Assembly District 113.  Just over 45,000 voters presented their ballots in each of the contested districts in 2022.   

In Assembly District 112, Mary Beth Walsh (R, C) emerged victorious over Andrew McAdoo (D, WF) 59% to 39%. In NY Assembly District 113, Carrie Woerner (D, WF) bested David Catalfamo (R, C) 52% to 47%.

For the first time in several decades, Democrats challenged the district attorney seat long held by Republicans. County voters re-elected Republican incumbent Karen Heggen over Democratic challenger Michael Phillips 57% to 43%, with a margin of victory of about 14,000 votes.   

Saratoga County Votes in Statewide Races

Statewide, voters selected Democrats Kathy Hochul for Governor, Thomas DiNapoli for Comptroller, Letitia James for Attorney General, and Chuck Schumer as U.S. Senator. Three of those four state majority preferences came up short locally, however.    

In the governor’s race, Saratoga County voters favored Republican challenger Lee Zeldin over Kathy Hochul 55% to 45%, attorney general Republican candidate Michael Henry over Letitia James 53% to 46%, and Republican U.S. Sen. Candidate Joe Pinion over Chuck Schumer 51% to 48%. (Note, all numbers are rounded up). 

Ballot Proposal 1 – Clean Water, Clean Air and Green Jobs Environmental Bond Act of 2022, was overwhelmingly approved statewide and by Saratoga voters alike.  The “yes” vote authorizes the sale of state bonds up to $4.2 billion to fund environmental protection, natural restoration, resiliency, and clean energy projects, in addressing and combating the impact of climate change and damage to the environment.

City Tries Again: Seeking a Permanent Homeless Shelter on East Side  

SARATOGA SPRINGS — City Mayor Ron Kim announced a comprehensive initiative this week to address the city’s homelessness. The plan would site a permanent 24/7 year-round shelter at the soon-to-be-vacated Senior Center on Williams Street and may potentially add a second building to house people transitioning through a continuum of care.     

It is a plan city and county officials began discussing earlier this year. The search for a permanent shelter site has been ongoing for nearly a decade. 

Plans call for the development of a permanent low barrier shelter and navigation center in early 2023. The location is the longtime home of the Senior Center, a structure developed by the city on city-owned property in the 1970s. The Senior Center is relocating to 290 West Ave. 

The hope is that when it becomes fully operational, that permanently sited “Code Blue” shelter could extend its operations to 24/7 year-round. The city expressed interest in also pursuing the possibility of adding about 40 affordable housing apartments in an adjacent space on the parcel that would assist residents in their transitioning process – a continuum of care with the ultimate goal of helping people move from homelessness to sustained housing on their own.        

The specific definition of a “low barrier shelter” and of a “navigation center” vary from state-to-state. 

Recent legislation in California details “navigation centers” as providing temporary room and board while case managers work to connect homeless individuals and families to income, public benefits, health services and permanent housing or other shelter. 

Meanwhile, having a “low barrier” points to things such as eliminating curfews and not requiring background checks, sobriety or mandatory treatment. It is not clear at this time whether any of these points would be put in effect in Saratoga Springs. 

Rules and restrictions common to shelters – such as those barriers to entry – can make shelter services inaccessible to those in need by keeping vulnerable individuals and families from accessing the shelters, according to a 45-page report published by Seattle University School of Law in 2016 entitled “Shut Out: How Barriers Often Prevent Meaningful Access to Emergency Shelter.” 

“In small communities or communities with few shelter options, no tolerance policies effectively keep those struggling with substance abuse outside,” according to the report. 

On the financing side, Ed and Lisa Mitzen have pledged to pay the costs to revamp 5 Williams St. so that it can serve the needs of the homeless population; William Dake of Stewart’s Stores donated $3 million dollars to support the construction of the senior citizens’ new home in conjunction with the rehabilitation and expansion of the Saratoga YMCA. That relocation is anticipated to take place in early 2023, freeing up the current Senior Center space. 

“Code Blue” shelter and shelter services are provided to the homeless community whenever inclement winter weather temperatures are at or below 32 degrees Fahrenheit, inclusive of National Weather Service calculations for windchill. The current lease for the temporary Code Blue shelter on Adelphi Street runs through April 30, 2023 at a cost of $8,000 per month. The city is looking to work with the county to come up with about $65,000 to extend the current emergency shelter hours and season on Adelphi Street. 

Motivated to action in the wake of the death of a city woman exposed to a winter’s elements on a December night in 2013, a temporary homeless emergency shelter was launched in Saratoga Springs that Christmas Eve at St. Peter’s Parish Center. A series of temporary winter shelters sited at a variety of venues across town followed: the Salvation Army building west of Broadway, Soul Saving Station Church east of Broadway, and the building at 4 Adelphi St., among them. 

A permanent shelter site was thought to be secured in 2017 after local business owner Ed Mitzen offered to pay the costs of a new Code Blue homeless shelter to be built on Shelters of Saratoga property on Walworth Street. Initial plans call for a two-story building with a large kitchen, laundry room, men’s and women’s sleeping rooms, multiple showers and bathrooms, a large storage area for donated food and clothing, and a small Code Blue office. Local firms Bonacio Construction and the LA Group were to be involved in the development of the building and both agreed to forego any profits to keep the costs as low as possible.

Those plans were scrapped, however, following a lawsuit filed by local residents challenging the proposed shelter expansion as not being in accordance with zoning regulation. A Saratoga County Supreme Court judge subsequently nullified approvals granted by the city’s Zoning Board of Appeals and the Planning Board which would have allowed the shelter to be built.

Foreverly: A Place for Veteran Moms and Their Children


Design plans (Muse Architect) on the future proposed site of Foreverly House in Ballston Spa.  

BALLSTON – Members of the locally based Veterans & Community Housing Coalition (VCHC) will stand in front of the town of Ballston Planning Board on Wednesday Oct. 26 in the hope of securing the go-ahead to develop transitional housing for Veteran moms and their children. 

If approved, it will be the first facility of its kind in New York, according to VCHC.  It is an idea born out of a conversation in a West Ave. eatery three years ago when Veterans Ball Honorary Chair Ray O’Conor, Tiffany Orner – a veteran of the Air Force, and Cheryl Hage-Perez – who had served as executive director of VCHC, shared a conversation during breakfast at Shirley’s Restaurant.   

“We were talking about women who come out of military service who have children. If they’re struggling in any way making the transition from military to civilian life, they have few options,” O’Conor recalled.  

Moms are still a rarity in the military. Women make up 16 percent of enlisted forces and 19 percent of the officer corps, and a minority of those women have children under 18, according to a November 2020 article “The ‘Gut Wrenching’ Sacrifice of Military Moms,” written by Jessica Grose and published in the New York Times. 

“Option one is to get a voucher from the VA and go off and find an apartment someplace and fend for themselves and their children – and they don’t necessarily have access to services they may need if they’re suffering from anything from PTSD, to sexual trauma in the military, or if they’re just trying to find a job,” O’Conor said. “Or, if they want to go to a place like Guardian House (for female veterans) they could give their children up to a family member if there is one willing to do that or put their children in foster care to get the services they need.”

Tasked with providing housing and support services to all homeless military veterans, VCHC had opened the transitional housing program Vet House for homeless male veterans on Church Avenue in Ballston Spa.  More recently, it opened Guardian House, located nearby on Saratoga Road, to serve homeless female veterans. VCHC points out that while homeless women veterans face the same issues as the male veterans, a large percentage are additionally living with the pain of military sexual trauma.  

“As we sat there at breakfast, we said, ‘Gee, we ought to build a place where these veteran moms and their kids could live while they’re making their transition from military to civilian life. So, that was the start of it,” O’Conor said. 

They began to explore options to develop housing atop the four acres of land where Guardian House is sited and VCHC initiated a grassroots fundraising campaign, partnering with businesses, individuals, community groups and leaders. That needed funding, estimated at about $700,000 is now nearly all in place. Plans call for the construction of a duplex that will serve as transitional housing for veteran moms and their children.  It will be called Foreverly House – named after the song “Foreverly,” written by local singer-songwriter Jeff Brisbin. 

“That was Cheryl (Hage-Perez’) idea,” says O’Conor. “I knew who Jeff Brisbin was from his performing in different venues in this area but never formally met him.” O’Conor was working on a screen adaptation of his book “She Called Him Raymond,” published in 2015. A random meeting at a Broadway eatery introduced O’Conor and Brisbin to one another. 

“I happened to be at Druthers in Saratoga Springs with my family. Jeff came over and said: Hey, are you Ray O’Conor – the guy who wrote that book ‘She Called Him Raymond’? Jeff introduced himself and said, I’ve written a song, the melody and lyrics fit your book hand-in-glove. Can I send it to you?” O’Conor said. “It’s beautiful song and he was absolutely right, the song and lyrics – a perfect fit.“  O’Conor went on to write his award-winning screenplay with the title: Foreverly The Movie – a screenplay adaptation of “She Called Him Raymond.”       

Pending this week’s town approval, VCHC hopes to break ground in December – weather permitting – and to have a fully operational Foreverly House in 2023.

Saratoga County Airport Gets a Makeover: $27 Million Awarded for New Terminal

Rendering of the proposed welcome center at the Saratoga County Airport, depicting south and west façade, drop-off canopy, and horse & jockey sculpture. Photo: Saratoga County.  

SARATOGA COUNTY — Gov. Kathy Hochul announced nine upstate airports – Saratoga and Albany among them, have been awarded $230 million for revitalization projects to “reimagine and further modernize airports across upstate New York.”

“Great to be back. The last time I was officially here was for an ice storm in April, so this is much better,” Gov. Hochul said, announcing the grants during a Sept. 14 presser at Greater Binghamton Airport. 

“Our upstate airports are our gateways to local economies and make lasting impressions, connecting New Yorkers and tourists to the beautiful destinations that the Empire State has to offer.” 

Saratoga County Airport was awarded $27 million for the construction of a new, state-of-the-art, energy-efficient terminal building.

The new building’s first floor will provide two spacious passenger waiting areas, a multi-media conference room, and a café and ice cream counter that will open onto a courtyard with outdoor access. The lobby area will feature a display area for automobiles from the Saratoga Automobile Museum, while the second floor of the building will provide space for pilots as well as a restaurant area and an exhibit area for local artists. 

The hangar portion of the building will be finished with aged, reclaimed wood to mirror the look of the many Saratoga County horse and agricultural barns, while a solar array on top of the hangar roof will help reduce the airport’s collective carbon footprint.

The Saratoga County Board of Supervisors meanwhile have hosted a series of on-again, off-again discussions and public hearings dating back to last year regarding a proposed lease at the Saratoga County Airport with Prime Group Holdings, LLC for the construction, maintenance and use of an airplane hangar on county land. It is not currently known how the governor’s new announcement of funding may affect that previous proposal.   

The funding comes from the Upstate Airport Economic Development and Revitalization Competition, a competitive solicitation which aims to promote, revitalize and accelerate investments in upstate commercial passenger service airports, helping to create airports for the 21st century. 

“The grants are extraordinary,” Hochul said. “By making critical investments to further modernize facilities across upstate New York, we are lifting upstate airports to new heights and providing a 21st century transportation experience that travelers expect and deserve.” 

The nine airports awarded grants are Binghamton, Albany, Watertown, Syracuse, Rochester, Ogdensburg, Saratoga County, Sullivan County, and Adirondack Airports.

Albany International Airport was awarded $60 million for the expansion of the airport’s terminal, which will provide enhanced passenger amenities pre- and post-checkpoint and more efficient passenger flow through security. 

Pre-check point, the Albany project will create a modern business center for conferences and community gathering spaces to alleviate congestion. At checkpoint, the project will expand the security queue. Post-security, the project will expand the area where passengers prepare themselves for their journey, creating additional retail space, a children’s play zone, a multi-sensory calming room, and an outdoor green space. In addition, the project will improve the facility’s heating, ventilation and air-conditioning (HVAC) system, for enhanced indoor air quality and filtration.

Winter Heating Costs on the Rise

SARATOGA SPRINGS —Market prices for natural gas are expected to increase this coming winter heating season. 

In anticipation of a cost hike to consumers, National Grid announced it is reaching out to customers to make them aware of the forecast and to promote bill management programs and options to potentially help customers save money on their energy bills.

“We recognize that higher energy prices will add to the financial burden for our customers who are struggling with higher costs at the grocery store, gas pump and elsewhere,” said Melanie Littlejohn, National Grid’s New York Vice President for Customer and Community Engagement, in a statement. “National Grid has many assistance programs available, as well as energy saving strategies, resources and tips. We are encouraging our customers to take action now, before the cold weather arrives.”

Some of those resources include various payment assistance programs for income-eligible customers, residential and business energy efficiency programs and incentives, low-cost and no-cost bill management solutions, and flexible payment programs, according to the energy company – which serves more than 20 million people throughout New York and Massachusetts.

How Current Forecasts Will Affect Winter Bills

Based on current market conditions, National Grid’s residential natural gas customers who use an average of 713 therms during the five-month winter heating season — Nov. 1, 2022, to March 30, 2023 — are forecasted to pay about $263 more than last winter. 

That’s a 39% increase for the same amount of energy use over five months, with $231 of that increase attributed to higher wholesale supply prices. The remaining portion of the increase is related to delivery price increases approved as part of the company’s multi-year rate agreement and other customer bill surcharges. 

For electricity, National Grid’s winter bill forecast shows that eastern New York residential customers will pay about $116 or 22% more compared to last season. Higher wholesale electricity prices are contributing to $105 of the increase, with the remaining amount associated with a regulatory-approved delivery price increase and other bill surcharges. The forecast is based on average electricity use of 600 kilowatt-hour per month. National Grid defines “eastern New York” as everyplace east of Little Falls and encompassing all of Saratoga County, said regional spokesman Patrick Stella.  

The company says it plays an active role in managing the natural gas and electricity purchased on behalf of customers by using gas storage and future price hedges or locked-in pricing. Today’s forecasts factor in the benefit of the company’s hedging strategies, helping to mitigate wholesale supply price volatility on customers’ bills.

Winter bill forecasts are based on information available at the end of August and assume typical winter weather conditions. Energy costs and use are impacted by weather and other market factors that determine actual costs and can be dramatically impacted in real time, the company cautions.

Some Heating Saving Tips 

• For every 1 degree a thermostat is set back, customers can save 1% to 3% on their annual heating costs.

• Turn down the thermostat every time you leave the house for two hours or more, and each night before you go to bed. It takes less energy to warm up a cool house than to maintain a warm temperature all day and night.

• Consider a smart thermostat. When used properly, a smart thermostat can save 10% on heating and cooling costs annually.

• Insulate the attic, walls, ceilings, and floors to prevent heat from escaping.

• Open drapes during the day to capture warmth and close them at night to prevent heat loss through windows.

• Seal holes and cracks where cold air can get in, especially in the attic and basement. Reducing drafts in a home may save 15% in heating and cooling costs annually.

• Remove window air conditioning units during the cold months to reduce drafts. If this is not possible, cover the inside and outside of the units.

• If your heating system has a filter, clean or replace it every month during the heating season. Cleaning or replacing filters as directed by the manufacturer can reduce energy use by up to 15%. And have your heating system serviced annually.

• If you’re looking to replace an appliance, choose one that is ENERGY STAR® certified and save anywhere from 10% to 50% in energy costs. For example, replacing a refrigerator that is older than 15 years with an ENERGY STAR® certified refrigerator can save up to $1,000 over the lifetime of the unit.

• Unplug electronic devices when they are not in use, and repair or replace leaky faucets.

• A 100-watt incandescent bulb and 16.6-watt LED bulb each provide approximately 1,500 lumens of brightness. Replacing five incandescent bulbs with LEDs can save more than $11 a month. Lighting accounts for around 15% of a home’s electricity use. The average household can save about $225 in energy costs per year by switching to LED lighting.

Customer Assistance Programs

Customer Assistance Customers having difficulty with affording their energy bills are encouraged to contact National Grid as soon as possible. There are several assistance programs for income-eligible customers. These are some of them:

• New York state’s one-time Electric & Gas Bill Relief credit program, which eliminates unpaid utility bills accrued through May 1, 2022, for eligible customers. Customers can qualify for the arrears relief program until Dec. 31, 2022.

• The federal Home Energy Assistance Program provides eligible customers with financial grants that assist in paying home heating bill. These grants do not need to be repaid. The program is administered by county departments of social service and typically runs from November through March, but the timeframe may be lengthened or shortened based on federal funding availability. For more information about HEAP, contact the Saratoga County Department of Social Services at 518-884-4140.

• National Grid’s Energy Affordability Program, which provides automatic monthly gas and electricity bill credits for HEAP-eligible customers or customers who participate in other qualifying programs. To learn more about EAP, call the Energy Affordability Team at 1-866-305-1915. 

• NYSERDA’s EmPower New York Income-Eligible Free Weatherization Program, under which a participating contractor will complete a no-cost home energy assessment to identify if a home would benefit from free energy upgrades such as high-efficiency lighting, attic and wall insulation, replacement of old, inefficient refrigerators and freezers and water-saving showerheads. For more information, call 1-877-NYSMART (1-877-697-6278).

Additional Customer Solutions include: The Budget Billing Program which spreads payments out more evenly across the year, as well as additional payment and billing options, including flexible payment agreements and special protections. For more information, go to: nationalgridus.com. 

National Grid Consumer Advocates work directly with customers to help them manage their energy bills. The Advocates specialize in assisting income-eligible and vulnerable customers, aligning them with available programs and services offered by National Grid and local agency partners. They can be reached at 1-800-642-4272 or ConsumerAdvocatesUNY@nationalgrid.com.