Proctors Collaborative Transitioning to New System

SCHENECTADY — Proctors Collaborative recently announced that it will transition to the software Tessitura, a nonprofit customer relationship management platform, beginning Jan. 12, 2026.

Tessitura unifies ticketing, fundraising, memberships, education programs, and analytics into one system used by hundreds of arts and cultural institutions worldwide. The new platform will impact the Schenectady-Saratoga Symphony Orchestra, Universal Preservation Hall, and Opera Saratoga. For the organizations, staff will use Tessitura to manage patron data, process tickets, run reports, and send communications. For patrons, the transition should result in a smoother online experience to manage accounts, purchase tickets, access benefits, and more.

“This change is about putting our patrons first,” said Philip Morris, CEO of Proctors Collaborative, in a news release. “Tessitura stood out as the most intuitive, secure, and adaptable platform for the arts, and it will allow us to provide a more seamless experience for our audiences.”

Patrons with existing accounts will see their tickets and information automatically transferred to Tessitura in January. Only minimal action will be required, such as resetting passwords and, in some cases, updating stored payment information.