STATEWIDE—Last month, Uber committed to 180 Days of Change for drivers, a six-month effort designed to improve the driver experience. The campaign kicked off with changes to earnings, including tipping.
Danielle Filson, an Uber spokeswoman for New York, announced this week the second chapter of 180 Days of Change.
It includes a commitment to 24/7 phone support for all drivers. With a few taps of the Uber digital app, drivers can connect to a real person, any time of day.
The company is introducing other features drivers have asked for to make their experience better, including: self-service support, so drivers can correct a fare without contacting Uber; drivers can easily update the pickup and drop-off location on Help.Uber.com, and soon in the app, to receive an adjusted pay-out; ratings protection, so drivers won’t be given a bad rating for something that is out of their control; the ability to schedule an appointment in advance at a Greenlight Hub; reimbursing drivers $15 for every item they return that has been lost; and speeding up the review process for the registrations, licenses and insurance cards of drivers.
In addition to these improvements, Uber has reviewed all of its policies to ensure they are driver-friendly and drivers will see these changes in action throughout their support experience.
