SARATOGA SPRINGS — BankWise Technology™ has launched Customer Verify, a real-time customer authentication solution for banks and credit unions looking to enhance their customer authentication procedures. It is an advanced and secure system that offers financial institutions a more reliable alternative to traditional methods of customer verification, such as DOB or SSN.
Customer Verify is a standalone module within the Happy Banker® ecosystem that offers a simple, affordable, real-time tool to authenticate customers just before a transaction, change of address, or other uses that the bank may have. It is used when the customer is at a branch, on the phone, or via chat.
Most banks already have a verified phone number on file. With Customer Verify, a CSR can authenticate the customer via SMS text or voice call. It sends a random, time-sensitive, numeric code to the customer’s phone number which the customer confirms with the CSR to complete the transaction.
Customer Verify benefits include real-time authentication, reduced fraud, easy deployment, and an improved customer experience.
Sergei Morgoslepov, Co- President and Chief Technology Officer of BankWise Technology, emphasized that Customer Verify is specifically designed as a customer authentication tool that works in real-time without requiring any additional hardware or software on the customer side.
The tool is particularly useful for banks that already have a verified phone number on file and want to authenticate their customers prior to a transaction or for banks to use as a routine best practice.
