SARATOGA SPRINGS — Bow-Tie Cinemas on Dec. 18 reopened its Criterion Cinemas 11 & BTX on Railroad Place. In conjunction with its reopening, the theater has announced the following safety measures:
• Remain home if you are sick: We will ask that if you have experienced any symptoms of illness of any kind in the 14 days prior to your visit, that you please refrain from entering the theater. If you have purchased tickets or concession items in advance but don’t feel that you should enter the theater for this or any other reason, we will gladly issue a full no questions asked refund through our touchless process. Just email your refund request to This email address is being protected from spambots. You need JavaScript enabled to view it. and we will process it electronically.
• Wear proper protective equipment: Bow Tie Cinemas employees will be wearing face coverings and practicing social distancing.
• Face masks: Face coverings will be mandatory for all guests in all parts of the theater unless eating and drinking in your auditorium seat.
• Box Office: Plexiglass partitions will be in use at all box office, concession and bar stations.
• Touchless Cash Exchange: We have enhanced our touchless ordering capabilities on the Bow Tie Cinemas Mobile App: Purchase tickets and order your favorite concessions with the touch of a button at no additional cost. Cash and credit/debit cards will still be accepted at our registers, but we encourage the use of our mobile app or lobby kiosks for a contact-free experience.
• Reserved Seating: All seating will now be 100% reserved and advanced ticketing fees will be temporarily waived through our site and on the Bow Tie Cinemas Mobile App.
• Limited Capacity: 50%+ of the seats in each auditorium will be left unsold to allow for ample social distancing and seats will be sold in an alternating pattern so that each patron will have an empty seat on either side.
• Safe social distancing: Social distancing markers and directional signage will remind you to maintain an appropriate distance from others, and restroom capacities will be limited.
• Disinfect high-touch surfaces: Frequent touch points will be cleaned and sanitized by a dedicated staff member throughout the day.
• Increased cleanings: Show times will be spaced farther apart to facilitate enhanced cleaning of auditoriums between shows.
• Professional sanitization: Our regular nightly professional theater cleaning will be enhanced with additional sanitizing measures and attention to frequent touch points.
